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Handle your
customer-service load like a pro — 85 out of every 100 enquiries dealt with before your team even logs in
Round-the-clock AI assistance that plugs straight into your support
systems, learns from your history, and frees up
Round-the-clock AI assistance that plugs straight into your support systems, learns from your history, and frees up your people for what matters most.
If your support team deals with 100 enquiries per day, each taking about 15 minutes, that’s 25 hours of work daily. Over the week that’s 125 hours — roughly 3 full-time roles. With a well trained AI assistant handling ~85 % of that load (that’s ~106 hours/week), you reclaim huge capacity and drive serious savings. At an average Australian wage of ~$42/hour (≈ $85k per year full-time), you’re looking at ~$231,000 per year worth of labour turned into automated support.
Why this tag matters?
Customers demand speed, accuracy and availability — AI handles first-level support instantly and consistently.
Your assistant is trained on your own historical data and live updates so it understands your products, policies and tone.
The leftover ~15 enquiries a day still get routed to humans — but with context, history and suggestions already provided, your people work smarter not harder.
Lower cost per contact, better customer experiences, higher retention and more upsell opportunities.
Core capabilities
Multi-channel integration: web chat, email, Facebook Messenger, voice.
CRM & ticket-system connectivity: full context, fewer hand-offs.
Intelligent triage and escalation: AI solves what it can, humans jump in when needed — seamlessly.
Continuous learning: historical chats, email archives + live data feeds = a smarter assistant every day.
Clear ROI monitoring: view hours saved, cost deferred, support capacity freed.
Use-cases
E-commerce: returns, shipping status, FAQs answered automatically.
Subscription services: billing questions, renewals, onboarding handled by AI — humans focus on growth.
Field services / tech support: first-level queries and logging handled by AI, escalation to engineer only when required.
ROI Snapshot (example)
100 enquiries/day × 15 min = 25 hours/day → ~125 hours/week.
AI handles ~85 % → ~106 hours/week saved.
~5,500 hours/year saved.
At $42/hour → ~$231,000/year labour cost avoided.
Why choose Genius Flow
We build assistants that aren’t just bots — they’re brand-aware, data-trained team members. Based in Australia, outcome-driven, with a focus on real ROI. If it doesn’t save you time or money, we don’t build it.
See how your support load could change this month. Book a live demo of an AI Customer Service Assistant.