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Meet the
24/7 teammate who never sleeps (and never misses an inquiry).
Handle customer chats, emails, and messages around the clock
— 85 % of inquiries sorted instantly, with
Handle customer chats, emails, and messages around the clock — 85 % of inquiries sorted instantly, with the rest handed neatly to your team.
Your customers want answers now — not tomorrow, not when someone’s back from lunch.
With a Genius Flow AI Customer Service Assistant, every inquiry gets answered straight away.
It doesn’t just chat — it connects to your CRM, your product data, and your support history so it can solve real problems, not just quote FAQs.
Out of 100 inquiries a day, it’ll confidently handle around 85 — and the rest get passed to your staff with all the background already filled in.
That’s less queue time, more happy customers, and real savings on wages.
Why It Works
Our assistants learn directly from your historical chats, emails, and support tickets, so they pick up your products, pricing, and tone of voice.
They stay current by learning from live data — meaning new promotions, stock levels, or policies are automatically in their brain.
With that, they can handle complex and technical topics that basic chatbots can’t even touch.
Plus, they don’t get tired, moody, or need a roster.
The ROI Snapshot
Let’s say your business gets 100 customer inquiries a day:
85 are solved automatically.
15 get routed to humans, pre-qualified and summarised.
That’s potentially saving you 2–3 full-time salaries worth of repetitive front-line work each year — while lifting your customer satisfaction through faster, more consistent responses.
What You’ll Get
Multi-channel coverage: website chat, Facebook Messenger, email, SMS, even voice if you want.
CRM integration: logs every interaction, updates records, and tags leads automatically.
Escalation with context: when humans need to jump in, they already have the chat history and data.
Real-time analytics: see what customers are asking and what the assistant’s handling.
Why Genius Flow
We don’t do cookie-cutter bots. We build AI assistants that sound like your brand, know your business, and deliver real ROI.
Built locally, tuned continuously, and measured by the only thing that matters — time and money saved.
Let’s Build Yours
Book a quick chat and we’ll show you exactly how much customer service load an AI assistant could take off your plate this month.